“The Big Picture”—
Complete Service from Collections to Consulting
Not all collection agencies are the same.
For that reason, choosing an agency for something as critical as revenue
recovery goes beyond simply picking the firm that offers the lowest bid.
When it comes to your company’s financial success, it just makes sense
to partner with the agency that offers you the greatest return on your
investment.
That’s because CBA focuses on “the big picture.”
We combine our complete capabilities along with our full
menu of services and effectively utilize them to make all
aspects of revenue recovery a success for every client.
That means consistent, superior service; state-of-the art
technology; high quality information; and professionalism at
every turn.
And that means better business for you.
One of the single, most crucial dilemmas a creditor faces is sustaining
the delicate balance between requesting payment and maintaining
customer goodwill.
At CBA, we’re experts at maintaining that balance.
Our professional collection techniques not only generate the
maximum amount of past-due revenues, but also ensure repeat
customers for our clients. We skillfully balance professionalism and
courtesy with proven techniques and protocols to deliver the highest
rate of return possible for our clients.
How do we account for our extraordinary level of success? CBA collection systems are supported by:
• Knowledgeable, Experienced and Highly-Trained Collection
Professionals who are experts at achieving resolution
• Technologically Advanced Telecommunications Systems
placing an abundance of valuable tools at our expert’s fingertips
• Scoring and Adaptive Control Techniques offering our
personnel the ability to construct an accurate, defining consumer
profile, and focusing our energies accordingly
• Strict Adherence to Federal and State Regulations keeping
current with legislation, technology and protocol, and fine-tuning
our processes appropriately
• Respectful, Professional Approach Toward Consumers
negotiating solutions in a courteous, workable and practical manner
During the course of collecting past-due accounts, it’s inevitable that a certain percentage will require legal
action.
CBA recognizes this need. We offer our clients a beneficial combination of short-term recovery practices along
with long-term recovery legal action.
While the actions of the debtor ultimately determine the use of
legal action, each account must meet specific criteria before legal
action is taken. However, should the need arise, CBA efficiently
performs every facet of the process. Our legal methodology is an
extension of our collection protocol, operating at the highest level
of professionalism at all times. In legal matters, as in all aspects of
revenue recovery, every client can feel confident that CBA will
handle their accounts with practiced skill and expertise.
For more information about our legal services,
contact a CBA
representative today.
Navigating the complexities of the collection industry along with
its myriad
of regulations and restrictions can be an intimidating
prospect for even the most savvy of business professionals.
That’s why CBA offers expert consulting services. By discussing
better credit sales policies with our clients, we help them steer
clear of obstacles, serving to both improve their internal
collection processes and prompt more expedient placement of
accounts.
Consulting serves as a business building tool, strengthening the
valuable partnership with our clients and producing the best
possible service and results:
Credit Reporting Services
|
Consumers are more likely to pay off old debts when they realize that a clean credit report is necessary to obtain new credit.
CBA is keenly aware of this fact. That’s why we report
consumer information to all credit-reporting agencies at no
extra cost to our clients.
Because of credit reporting, consumers are more likely to:
• Pay Off Bad Debt Quickly in order to keep their credit
report clean
• Feel Motivated to Resolve Payment Issues lest the unpaid
accounts remain on the consumer’s credit file, damaging their
opportunity to obtain new credit
• Continue to Maintain Clean Credit Reports as CBA is
frequently contacted by financial institutions considering issuance
of loans and mortgages
• Knowledge is Power and our experience in dealing with thousands of client circumstances allows us to
accurately suggest effective and proven solutions
• Profitable Outcome for our clients, underscoring our abilities and achieving our goal of maintaining a
prosperous, long-term relationship with each of our clients
