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| Industry Experience |
| Focused on Your Precise Needs From family physicians to healthcare networks; one-person offices to large corporations; local credit unions to statewide banking institutions; we have the experience and know-how to handle revenue recovery no matter what the industry. As an established, full-service collection agency, we’ve provided revenue recovery for a wide range of clients including, but not limited to, those in the financial, telecommunications, utilities, healthcare, and small business industries. Because of our successful history in these diverse markets, we’re completely confident we can customize a collection process to fit your precise needs. |
| Financial |
| • Committed Partnership by applying concentrated focus on the client’s specific needs and working as an extension of the collections department • Proven Results by implementing detailed collection protocols verified effective after years of servicing the industry • Successful Research Campaigns that are thorough, comprehensive and exceed conventional protocols |
| With an established client base, years of experience and a consistent record of successful results, it’s clear why banks and financial institutions throughout our region rely on CBA to recover their closed and charged-off accounts. |
| Lending institutions and those in the financial services industry enjoy a consistent maximized return on debt recovery when they turn to CBA. That's because we recognize the unique collection dynamics distinctive to the financial industry, and we address them with time-tested, effective solutions: |
| CBA is the preferred debt recovery solution for the telecommunications and utilities industries. At CBA, we recognize that now, more than ever, these businesses face new and increasingly greater challenges concerning receivables management. Faced with continuous customer mobility, deregulation, increased competition, and escalating fraud, scores of telecommunication and utility companies have come to rely on CBA for: |
| • Distinct, Successful Recovery Processes that offer targeted solutions because they’re designed specifically for the telecommunication and utility industries • Committed Quality Service that allows our clients the confidence to turn crucial receivables management over to the skillful hands of collection industry leaders, freeing them to successfully focus on and manage their own business operations • Effective, Timely Resolution by utilizing our comprehensive database, giving us the advantage in obtaining and developing baseline consumer information |
| • Outstanding Industry Reputation that allows us to cross-reference and expound on consumer information in order to locate the customer, make contact and achieve resolution • Detailed Order of Operations ensuring that every possible avenue of recovery is explored and the appropriate collection technique applied • High Rate of Return and consistently proven results because of our years of experience in this field and our commitment to our customers |
| CBA is highly regarded by those in the telecommunications and utilities industries because we consistently deliver valuable results with a high degree of professionalism, always maintaining the quality representation the industry has come to expect. |
| For decades, CBA has specialized in the collection of past due medical accounts for healthcare providers of all types and sizes. By tailoring our procedures and economically viable solutions to meet the exact needs of our Healthcare clients, CBA is able to ensure results by execution of valuable and effective strategies: |
| • Optimal Outcomes by implementing quality-based recovery strategies and ever-evolving technologies • Emphasis on Professionalism by skillfully balancing the collection process with the requirement and recognition that the consumer’s continued goodwill is paramount to the patient/repeat customer cycle • State of the Art Processes including beneficial electronic interface capabilities and highly valuable skip trace methodology performed by recovery specialists attuned to the industry’s unique and complex needs |
| • Cost Effective Solutions because we provide our healthcare clients with insurance billing collection services, insurance follow-ups and appeals of delayed, denied or disputed claims • Quality Assurance through our compliance with the Health Insurance Portability and Accountability Act (HIPPA), the Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA). |
| Healthcare providers who turn to CBA realize the significant advantage of partnering with experienced professionals completely attuned to their needs. Most beneficial to those in this industry is the relief CBA provides from business tasks that would otherwise distract them from their professional focus of providing quality healthcare. |
| Telecommunications/Utilities |
| Healthcare |
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| CBA offers “big business solutions” to the account receivable challenges faced by small businesses. Utilizing sophisticated, state-of-the art systems usually reserved for large corporations, CBA offers small businesses of any size a beneficial approach to revenue recovery: |
| Small Business |
| • Swift Satisfaction by providing cutting-edge services at an accelerated rate • Valuable Relationship by acting as a team member focused solely on the quick and efficient recovery of bad debt, CBA relieves the small business staff to pursue their own important tasks • Enhanced Liquidity because the successful recovery of account receivables increases cash flow and decreases losses on credit sales |
